At bigstarlight, we strive to provide accurate and insightful tarot card readings to our clients. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy below:
- Service Satisfaction
We are committed to your satisfaction with our services. If you are not satisfied with your reading, we encourage you to reach out to us within 24 hours of your session to discuss your concerns. We will work with you to address any issues.
- Refund Eligibility
Refunds are granted under the following conditions:
– If your reading session is canceled by us for any reason, you are entitled to a full refund.
– If you need to cancel your session, please do so at least 24 hours in advance to receive a full refund.
– If you are dissatisfied with your reading and notify us within 24 hours, we may offer a partial refund or a follow-up session at no additional cost, depending on the situation.
- Non-Refundable Services
– No refunds will be provided for completed readings unless there is a clear failure on our part to deliver the service as described.
– Refunds will not be issued for dissatisfaction based on the outcome or predictions of the reading, as tarot readings are subject to interpretation and should be considered for entertainment purposes.
- Process for Refund Requests
To request a refund, please contact us via [email/contact form] within the specified timeframe. Include your name, the date of your session, and a brief explanation of the issue. We will review your request and respond within 5 business days.
- Chargebacks
We kindly request that you contact us directly if you are dissatisfied with your reading, rather than initiating a chargeback with your bank. We are more than willing to address any concerns and find a solution.
- Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and the date of the last update will be indicated at the top of the policy.
Thank you for choosing [payalstarotcosmos]. We value your trust and look forward to providing you with a meaningful tarot card reading experience.
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Feel free to customize this policy to better fit your specific needs!